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NEO Technologies Case Study

Full-scale Microsoft Dynamics 365 and Copilot-enabled platform for housing-sector digital solutions.

About NEO Technologies ?

Neo Technologies is an Australia-based housing-sector digital solutions provider supporting housing associations and social infrastructure programs. As their housing programs scaled, they partnered with Dynamics Monk to architect and deploy a full-scale Microsoft Dynamics 365 and Copilot-enabled platform; modernizing project costing, tenant services, financial processing, and compliance operations across a 10-month implementation lifecycle.

Industries

Housing

Technology Stack

Dynamics 365Dynamics 365
CopilotCopilot
Power PlatformPower Platform
AzureAzure

Key Highlights

Key outcomes from the Dynamics 365 and Copilot-enabled implementation for housing operations.

72% Reduction in Administrative Effort

Copilot-driven case automation and SLA-based routing eliminated recurring manual workflows, cutting operational overhead from spreadsheet-based housing operations to a fully automated system.

72% Reduction in Administrative Effort

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